Frequently Asked Questions (FAQ)

We help patients with a wide range of conditions, including back and neck pain, sports injuries, joint and muscle strains, postural problems, headaches, arthritis-related pain, and recovery after motor vehicle accidents. Our team works together to provide the most effective, personalized treatment plan for your needs.

No referral is required to book physiotherapy, chiropractic care, or massage therapy at Refined Rehab. You can book directly online or contact our clinic.

Your practitioner will begin with a detailed assessment, including your medical history, current symptoms, movement testing, and any necessary orthopedic exams. After the assessment, you’ll receive a clear explanation of your diagnosis, a personalized treatment plan, and treatment for your condition. 

Yes. We offer direct billing to most major insurance providers. If your plan requires a co-payment or deductible, you can conveniently pay it at your appointment. Coverage varies by provider and plan, so we recommend confirming benefits directly with your insurer.

Every patient is different. Your practitioner will recommend a treatment plan based on your condition, goals, and response to care. 

Wear comfortable, flexible clothing that allows you to move easily. For chiropractic or physiotherapy appointments, athletic wear is ideal. For massage therapy, you will be draped appropriately according to professional standards to ensure your comfort and privacy.

Yes. Many patients benefit from a combination of services—such as massage followed by chiropractic care, or physiotherapy paired with exercise therapy. Our integrated team collaborates to ensure your treatments work together effectively.

Yes. We provide treatment for MVA injuries and offer direct billing to auto insurance providers. We also support WSIB claims and help guide you through the paperwork and reporting requirements.

We require 24 hours notice for cancellations or rescheduling. Please contact the clinic directly for our current cancellation policy.

Appointments can be booked online through our website or by contacting our clinic directly by phone or email.

• Physiotherapy focuses on restoring movement, strength, and function through exercise, manual therapy, and education.
• Chiropractic care targets the spine, joints, and nervous system using adjustments, mobilizations, and soft tissue therapy.
• Massage therapy uses hands-on techniques to reduce muscle tension, improve circulation, and support relaxation or recovery.
All three services work together to help you move, feel, and live better.